If you have a query, examples of some commonly asked questions are detailed below. If you don’t find the answer you’re looking for, please complete response form at the bottom of this page.

  GENERAL FAQS

Your Administrator can reset your password quickly by going to the Manage User page and clicking the Forgot Password link.
Your Administrator will set permissions and privileges that will allow you to work on projects that you are part of. To access a project you currently don’t have admission to, contact your system administrator.
If you would like to increase the number of users, you must contact the system administrator. If you are looking to reduce the number of users, contact us at info@sherlayer.com.

Please note we require a 3-day notice period for this request.

Administration users have access to extra functions, which include the following:
Create a new project
Manage company profile
Give permissions and privileges to certain users
Create new user accounts and disable and edit existing user accounts
No, Sherlayer is a flexible, pay as you go, contract-free service. If you decide you don’t need us any more, simply contact us via email at info@sherlayer.com. Please note that we require 30 days’ notice.

*Unless you have agreed to pay yearly

If you decide you want to cancel your Sherlayer account, you can do so by emailing us via info@sherlayer.com. Note that we require a 30-day notice period for cancellations.

  TECHNICAL FAQS

Communication is an integrated suite where you can access all the tools you need to collaborate with members within your organisation. Our communication suite is made up of a number of integrated channels including: messages, instant messaging.
Sherlayer has dispensed with traditional email and introduced an integrated system that allows you to easily communicate within your network. If you are looking for a quick answer, our live chat feature allows you to communicate instantly with colleagues. Alternatively, if you want to contact someone outside your organisation, you can send them a message that will be delivered straight to their email inbox.
Alerts are notifications to inform you that a user has an outstanding file update, tasks or communications to complete. You can find all your alert notifications by going to your global dashboard.
An audit trail is step-by-step record of all previous transactions within an organisation. Sherlayer records and saves every conversation, exchange of data and file alteration in an undeletable process. The audit trail records all activity in the system to ensure full traceability and accountability.
To update or alter a document you can either just update it or you can check it out first and then check it in. To check out this, you must state the reason for check out and the length of time you intend to keep it. Once you have finished making changes to the document, you simply check it back in by uploading the new revised version back into the File Vault.
How do I invite someone to a project?
If someone you’re working with needs access to a Sherlayer project you’re on, and they’re already a Sherlayer user, the system admin can invite them to it.
These documents have been assigned to you as part of a workflow. You’ll need to review these documents, and either approve or reject them.
You can locate pending approvals in your alerts area.
When another project participant sends a message, they can select an option from the ‘Response Required’ dropdown and set a date by which they need recipients to respond to the task. Duties that need your response will appear in your Tasks as either Outstanding or Overdue. Outstanding tasks are those that you need to respond to by a certain date. Overdue tasks are those that have passed their response-required date and you haven’t yet responded. You can review the list of your items that require your action by checking your tasks/alerts.
When using the advanced search function remember to be located in the particular area that you wish to search whether it be the route folder or the container areas. Advanced searching in the route folder outside of all areas searches across all areas.

  BIM LEVEL 2 FAQS

Level 2 BIM is distinguished by collaborative working – all parties use their own 3D CAD models, but not necessarily working on a single, shared model. The collaboration comes in the form of how the information is exchanged between different parties, and is the crucial aspect of this level. Design information is shared through a common file format, which enables anyone to be able to combine that data with their own in order to make a federated BIM model, and to carry out interrogative checks on it. Find out more on BIM.
Yes. Sherlayer is BIM Level 2-compliant, which means by implementing it into your organisation, you are too. .

Yes, you download older versions of a model from Sherlayer.
Project members as well as any relevant groups will be automatically notified when a document is uploaded or updated.
Yes, Sherlayer allows you to perform a bulk upload so you can add all your files and models at once.
Industry Foundation Class (IFC) is the standard file format supported by BIM.

  SHERLAYER FOR MOBILE FAQS

Yes, if you forget your password you can request to change, just like you would on a desktop site.
Sherlayer for Mobile will display many common file types. If it can’t display a file type, you can use the ‘Open in…’ feature to open it using a compatible application on your device. If your device won’t open a particular file type, you’ll need to log into the Sherlayer web app to view it.

No, Sherlayer uses meta tags rather than mail attachments to stop clunky downloads to your computer. The sent file will remain with the sender and the receiver will be able to view the file via their web browser.
Yes you will be able to download and view your 3D models, However it may significantly increase your mobile data usage, and on a slow connection, take some time.
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