General FAQs

What happens if I forget my password?

Your Administrator can reset your password quickly by going to the Manage User page and clicking the Forgot Password link.

I am already using Sherlayer for a project. How do I get access to another project?

Your Administrator will set permissions and privileges that will allow you to work on projects that you are part of. To access a project you currently don’t have admission to, contact your system administrator.

What if I want to change the number of users I have?

If you would like to increase the number of users, you must contact the system administrator. If you are looking to reduce the number of users, contact us at info@sherlayer.com.

Please note we require a 3-day notice period for this request.

What access does a user with administrative rights have?

Administration users have access to extra functions, which include the following:

  • Create a new project
  • Manage company profile
  • Give permissions and privileges to certain users
  • Create new user accounts and disable and edit existing user accounts
Will I be tied into a contract?

No, Sherlayer is a flexible, pay as you go, contract-free service. If you decide you don’t need us any more, simply contact us via email at info@sherlayer.com. Please note that we require 30 days’ notice.

*Unless you have agreed to pay yearly

How do I cancel my Sherlayer subscription?

If you decide you want to cancel your Sherlayer account, you can do so by emailing us via info@sherlayer.com. Note that we require a 30-day notice period for cancellations.

Technical FAQs

What happens if I forget my password?

Communication is an integrated suite where you can access all the tools you need to collaborate with members within your organisation. Our communication suite is made up of a number of integrated channels including: messages, instant messaging.

How do I email someone?

Sherlayer has dispensed with traditional email and introduced an integrated system that allows you to easily communicate within your network. If you are looking for a quick answer, our live chat feature allows you to communicate instantly with colleagues. Alternatively, if you want to contact someone outside your organisation, you can send them a message that will be delivered straight to their email inbox.

What are alerts?

Alerts are notifications to inform you that a user has an outstanding file update, tasks or communications to complete. You can find all your alert notifications by going to your global dashboard.

What is an Audit trail?

An audit trail is step-by-step record of all previous transactions within an organisation. Sherlayer records and saves every conversation, exchange of data and file alteration in an undeletable process. The audit trail records all activity in the system to ensure full traceability and accountability.

How do I check out a file, make changes and check it back in?

To update or alter a document you can either just update it or you can check it out first and then check it in. To check out this, you must state the reason for check out and the length of time you intend to keep it. Once you have finished making changes to the document, you simply check it back in by uploading the new revised version back into the File Vault.

How do I invite someone to a project?

If someone you’re working with needs access to a Sherlayer project you’re on, and they’re already a Sherlayer user, the system admin can invite them to it.

What are documents 'awaiting approval'?

These documents have been assigned to you as part of a workflow. You’ll need to review these documents, and either approve or reject them.
You can locate pending approvals in your alerts area.

What is the difference between outstanding and overdue tasks?

When another project participant sends a message, they can select an option from the ‘Response Required’ dropdown and set a date by which they need recipients to respond to the task. Duties that need your response will appear in your Tasks as either Outstanding or Overdue. Outstanding tasks are those that you need to respond to by a certain date. Overdue tasks are those that have passed their response-required date and you haven’t yet responded. You can review the list of your items that require your action by checking your tasks/alerts.

Why are some of my files not showing in the advanced search?

When using the advanced search function remember to be located in the particular area that you wish to search whether it be the route folder or the container areas. Advanced searching in the route folder outside of all areas searches across all areas.

BIM Level 2 FAQs

What is a CDE for BIM level 2?

Level 2 BIM is distinguished by collaborative working – all parties use their own 3D CAD models, but not necessarily working on a single, shared model. The collaboration comes in the form of how the information is exchanged between different parties, and is the crucial aspect of this level. Design information is shared through a common file format, which enables anyone to be able to combine that data with their own in order to make a federated BIM model, and to carry out interrogative checks on it.

Does Sherlayer make me compliant with BIM Level 2?

Yes. Sherlayer is BIM Level 2-compliant, which means by implementing it into your organisation, you are too. 

Can I access previous versions of a model from Sherlayer

Yes, you download older versions of a model from Sherlayer.

Can I upload multiple files at once?

Yes, Sherlayer allows you to perform a bulk upload so you can add all your files and models at once.

What is the standard file format for BIM?

Industry Foundation Class (IFC) is the standard file format supported by BIM.

Sherlayer for Mobile FAQs

Can I reset my password using Sherlayer for Mobile?

Yes, if you forget your password you can request to change, just like you would on a desktop site.

I can't open a particular document in Sherlayer from my mobile, why not?

Sherlayer for Mobile will display many common file types. If it can’t display a file type, you can use the ‘Open in…’ feature to open it using a compatible application on your device. If your device won’t open a particular file type, you’ll need to log into the Sherlayer web app to view it.

Is there a maximum file size for mail attachments in Sherlayer for Mobile?

No, Sherlayer uses meta tags rather than mail attachments to stop clunky downloads to your computer. The sent file will remain with the sender and the receiver will be able to view the file via their web browser.

Can I download 3D models to my mobile?

Yes you will be able to download and view your 3D models, However it may significantly increase your mobile data usage, and on a slow connection, take some time.